Role description Team Manager Student Desk

Summary
Description of the purpose, tasks and responsibilities and powers of the Team Manager Student Desk. In addition, its place in the Fontys ICT organisation is explained. The Student Desk (SD) department proactively makes proposals to the managing director and (Extended) Leadershipteam in terms of student affairs.

The purpose of the role of Team Manager Student Desk is to lead the Student Desk team so that Fontys ICT is provided with the right administrative support, fitting within the Fontys and Fontys ICT strategy.

The Team Manager II&A:

• Bears overall responsibility for the allocation, processes and working methods within the Student Desk and maintains an overview of the administrative processes, improving and tightening where necessary to ensure quality;
• Advises the Manager Support and (Extended) Leadership Team on strategic, tactical and operational (long or medium-term) policy choices about facilities in the area of the Student Desk for the benefit of high-quality education and research;
• Together with the Operations Managers (UMs) (in Tilburg and at Strijp TQ and R10), is responsible for the implementation of Student Desk activities per location;
• Determines the administrative feasibility of new, developed or modified education;
• Is point of contact at tactical level for various operational stakeholders (see contacts);
• Is involved and contact person in Fontys-wide projects of the Student Facilities department (Fontys SV) and is responsible for communication within Fontys ICT;
• Is responsible for resource management at the Student Desk. He secures this by:
  • (co-)drawing up, advising on and implementing short and long-term personnel planning;
  • Selecting and advising on appointments of new colleagues;
  • Securing the introduction and onboarding process of new colleagues;
  • Securing the development cycle for new colleagues with temporary appointments.
• Is responsible for optimal facilitation and coaching of the development of ‘his’ team members. He implements this by:
  • Promoting the personal quality, effectiveness and motivation of team members. Through coaching by the Team Manager SD, the colleague arrives at the optimal use of talents and the creation of his own career;
  • Assessing and securing the development cycle for colleagues, which identifies which ambitions, talents, development and training needs colleagues will work on, in order to increase the sustainable employability of colleagues;
  • Fulfils the role of case manager (in the context of Fontys reintegration policy) for incapacitated colleagues of the team: grants sick leave, determines wage value, makes agreements on reintegration, takes care of registration and reporting.
• Is responsible for facilitating the career development of colleagues for whom the career is continued outside Fontys ICT. He implements this by:
  • For colleagues whose talents do not optimally fit within Fontys ICT, the Manager Student Desk secures the interview cycle and reporting in the context of outflow;
  • Securing outplacement processes.

Delegated employership for the above tasks and responsibilities. Explaining, giving meaning to delegated employership:

• That is, in the role of ‘employer’, the Team Manager Student Desk's responsibilities include informing colleagues on organisation-wide aspects and signing (employment) agreements;
• Has decision-making authority when escalating allocation-related issues of project leaders (PLs) and or colleagues.

The Team Student Desk is part of the Support Department of Fontys ICT. The Team Manager SD is part of the Consultation Committee (AO) Support. He coordinates with the Manager Support at functional and tactical-operational level, and as regards personnel (HR) policy with the PM Support (operational-tactical) and the Manager People (strategic).

• Manager Support
• Other members of the Extended Leadership team (notably Operations Mannager (UM), PM, Programme Manager (CE) )
• Project Leaders Programme Implementation and Programme Development (PLOUs and PLOOs)
• Other support departments (Staff, M&C, II&A)
  • Notably Information Manager, Schedulers, HR
• Assessment Comittee
• Educational specialists
• Student associations
• Fontys wide services (notably Fontys Student Services – Fontys SV)