Summary
A description of the purpose, tasks and responsibilities of the Operations manager (UM).

The Operations Manager (UM) ensures the execution of successful education and research for a cluster within Fontys ICT.

The distinguished locations are:

1. Location R10 - Eindhoven
   Demand Based Learning (DBL) and Course Based Learning (CBL);
2. Location P8 - Tilburg
   Demand Based Learning (DBL), specialisations,​ Research Based Learning (RBL);
3. Location Fontys ICT InnovationLab TQ - Eindhoven
   Research Based Learning (RBL) Education for Professionals (OvP), minors, specialisations, master, professors and business services;
4. Location Fontys ICT InnovationLab (Mindlabs) - Tilburg
   Research Based Learning (RBL) and minors.

Inflow

• Positioning an attractive offer from the location;
• Building and maintaining relationships with internal and external stakeholders;

Progression

• Final responsibility for the coordination, organisation and facilitation of the execution of high-quality education and research;
• Making function the location and associated clusters as a reinforcing part of Fontys ICT;

Exit

• Responsible for the realisation of the graduation ceremony and alumni policy;

Operations Manager (UM) OP (educational staff)

• Determining and monitoring the education budget frameworks
• Determining, monitoring and distributing available rooms
• Appoint and co-assess (in the role) the PLOU
• Determining the study programme to be carried out for the location
• Determine feasibility of new, developed or modified education
• Determine, monitor and support execution roles
• Indicate the future need for employees and their expertise
• Handling violation of the rules of conduct on the premises or in the building under Article 42 of the Students' Charter (mandated by managing director).

Operations Manager (UM) OOP (educational support staff)

• Sharpening and monitoring of administrative processes
• Sharpening and monitoring M&C processes
• Sharpening and monitoring the quality and quality processes

• People Managers
• Managing director
• Project Leader Programme Implementation (PLOUs)
• Programme managers (CE)
• M&C (dedicated per location)
• Student administration (dedicated per location)
• II&A and ISSD
• Information Manager
• Schedulers
• Assessment committee
• Project Leaders Programme Development (PLOOs)
• Educational Specialists (dedicated per location)
• Student associations
• Professors
• Partners in Education / Partners in Innovation